FAQs

Our new system will allow us to serve you more efficiently and enable us to offer you more technology and enhanced products and services in the future.

Our call center 855-720-6565 will be available Mon - Thur. 9am - 5pm PST, Fri. 10am - 5pm PST.

Yes, your personal data and account information are safe and secure, as always. 

You may wish to plan ahead for payments, transfers, wires and cash withdrawals prior to the upgrade. Also, while debit cards will be available during the upgrade, your real-time data on funds available may not be. To be safe and to be sure you have the funds you need, we are requesting you make any necessary adjustments ahead of time. If you have any questions, please contact your local branch or a representative 855-720-6565 Mon - Thur. 9am - 5pm PST, Fri. 10am - 5pm PST.

Yes.

No. Accounts, ScoreCard, balances, and history will not change.

No.

No. You will be able to use your PCB Bank Debit Card at any time during and after the upgrade. Your PIN will not change.

Yes. Your new statement will look different but will still have the accounts as the current statement.

You will have access to the last 36 months of e-statements. We recommend that you download your past e-statements for your records prior to April 12th. It will take a few months to view the recent statements.

For the security of your information and money, our upgraded system will require users to change their passwords for Online and Mobile banking. Usernames will remain the same. You will be given a temporary password that will need to be changed at the first log-in. This process must be done in a browser on a desktop.

During the first login process, a one-time password will be sent to your phone number. Please make sure your Online banking profile is updated with your valid phone number.

It is recommended that electronic services like Stop Payment, Change of Address Forms, Internal Transfers, Mobile deposit or any items that require electronic processing should be requested prior to 4pm on April 12th. New requests will be available after the upgrade starting April 15th.  

Mortgage statements will have a new look.